Privacy Policy

At Winner Casino, we value the trust our players place in us. Protecting your personal data is a priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, store, and protect your data so you can make informed decisions when using our website and services.

Data Processing

This Privacy Policy describes how Winner Casino processes personal data in line with applicable gambling and compliance requirements. Processing your data is necessary to provide access to games, manage your account, and deliver related services.

According to the operator details presented on the casino’s website, Winner Casino is managed by Dama N.V. (registered in Curaçao) and its wholly owned subsidiary Friolion Limited (based in Cyprus). Dama N.V. is stated to hold a gaming licence issued by Antillephone N.V.

Consent and Policy Updates

To use Winner Casino services, you must accept this Privacy Policy. We may update this policy from time to time. We recommend reviewing it periodically so you remain aware of how your data is handled. If you continue using the website after changes are published, that is treated as acceptance of the updated policy.

Collection of Information

We may collect personal information through your use of Winner Casino, including:

  • Registration and communication data: details you provide when creating an account or contacting us, such as your name, email, phone number, address, and verification details.
  • Interaction records: logs of communications through email, live chat, or other support channels.
  • Transaction and usage data: deposit and withdrawal records, payment activity, betting history, and on-site activity.
  • Compliance documentation: documents and data needed for identity verification and regulatory obligations, such as proof of identity and proof of address.

Usage of Information

We use the personal data we collect for purposes that include:

  • Processing transactions and managing gameplay activity.
  • Providing the services and support you request.
  • Performing identity checks, verification, and compliance reviews.
  • Sending promotional communications, only where you have given consent.
  • Meeting legal requirements, including anti-money laundering obligations where applicable.
  • Detecting, investigating, and preventing fraud, suspicious activity, or misuse.
  • Running internal analysis and research to improve performance, security, and user experience.

Marketing Communications

If you provide consent, Winner Casino may send promotional messages about products, services, and offers. You can opt out at any time through your account settings or by contacting customer support. Opting out of marketing does not stop essential service messages such as security notices or important account updates.

Disclosure of Information

Winner Casino does not sell or rent your personal data. We may share your data only when necessary to operate the service and meet compliance obligations, including:

  • Within our group: to support account management and service delivery.
  • With trusted partners: where needed for processing and regulatory compliance.
  • With third-party providers: for services such as payment processing, identity verification, security, and technical support.

Any sharing is handled under confidentiality and data-protection obligations designed to keep your information protected.

Data Security and Retention

Winner Casino uses security measures intended to protect your data and meet applicable legal standards. We retain personal data only for as long as needed for operational and regulatory purposes. Where required by anti-money laundering rules and similar obligations, certain data may be kept for a minimum of five years after account closure.

Cookies and Tracking

Winner Casino uses cookies and similar technologies to support site functionality, analyse usage, improve performance, and enable marketing features where permitted. You can manage cookie settings in your browser. If you restrict cookies, some site features may not work as intended.

Your Rights and Contact Information

You may have the right to access, correct, or request deletion of your personal data, and you may object to certain processing such as marketing communications. If you have questions, requests, or concerns, you can contact Winner Casino and ask to be connected with the Data Protection Officer (DPO) or the appropriate privacy contact.

Where GDPR applies, you may also have the right to lodge a complaint with the relevant data protection authority.

Final Note

This Privacy Policy reflects Winner Casino’s commitment to privacy, security, and responsible handling of personal data. If you need help or want to make a privacy-related request, please contact our support team.